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A good hair day puts most people in a good mood and, with the right products, it can be achieved easily. Hair gels, pomades, waxes, foams and other products promising to fix a variety of capillary dilemmas occupy a prominent spot in grocery stores and beauty supply establishments. Competition is fierce in this field and only the products that deliver on their claims make it long-term.

Family operated businesses have to utilize their resources efficiently to remain competitive in today’s market. This is true for any company, including small, privately held pharmacies that face competition from national drugstore chain giants like CVS or Walgreens with much greater resources.

Raúl Rodríguez, president of Droguería Betances, a wholesale distributor of over-the-counter and prescription medications and beauty products, is working to close that gap and promote the profitability of his clients: family and privately owned pharmacies. But one advantage his business and its clients have is customer loyalty, he says.

Since 1967, TIM-BR Mart has striven to be the go-to lumber, building material and hardware buying group for Canada’s independent retailers, commercial dealers and manufacturers. Today, it represents more than 740 dealer locations across Canada and has more than $2 billion in annual purchases and $3.4 billion in retail sales.

It can be risky to base a new business on a single concept. But for Dan Roitman, the founder and CEO of Stroll, the risk was worth it, in spite of some bumps in the road. “It’s been really a wild ride,” he declares.

Michele Connors' parents did more than teach her the typical lessons of youth – they gave her a foundation in leadership and business knowledge.

Connors' parents, Samuel R. and Mariette Perrott, founded beer distributor S.R. Perrott Inc. in 1962 in Ormond Beach, Fla. Connors started with the company at age 16 and today is its president.

Despite being directly affiliated with one of the most successful and profitable sports leagues in the world, the Rio Grande Valley Vipers of the National Basketball Association Development League (NBADL) struggled to find its financial footing. Turning around a franchise in this state would be a difficult challenge for a seasoned executive, but it took the hard work and dedication of a former volunteer assistant coach who worked his way into the president’s office to bring the Vipers back into the black.

Rick Watkin plans on making his company a household name, and with KUBRA being recognized as one of Canada’s 50 Best Managed Companies of 2011, it might just get there. KUBRA, founded in Ontario in 1992, creates customer interaction management systems that link businesses and their customers. With more than 500 clients and 1 billion customer interactions annually, it serves some of the largest utility, insurance, financial services, healthcare and communication companies in North America with integrated multichannel outsource solutions such as document print and mailing; e-billing and self-service solutions; document management; and payment solutions.

For Bond Auto Parts, the critical factors of the business not only include the products its stores sell, but also the people within them. “Our people [are]   really what drive our business,” CFO Andrew Bond says. “Everyone creates relationships with the customers and maintains them.”

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