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FastMed Urgent Care

fastmedspring2016

FastMed Urgent Care has grown rapidly over the past four-and-a-half years both organically and through acquisitions, opening more than 100 clinics in three states. As one of the largest urgent care operators in the United States, the company prides itself on quality patient care.

“We have the highest-quality operation and level of care in the urgent care industry, as evidenced by the Joint Commission’s Gold Seal of Approval for Accreditation in Ambulatory Care,” President and CEO Kyle Bohannon says. “We are the largest urgent care operation in the U.S. to have achieved that designation. Our entire business is built around providing optimal care for our patients.”

The Raleigh, N.C., and Phoenix-based company provides an alternative to a doctor’s appointment or hospital emergency room as an urgent care clinic. FastMed offers quality healthcare that is affordable, personal and available when patients are in need. In addition to walk-in urgent care, the company offers occupational health services, sports physicals, flu shots and more throughout Arizona, North Carolina and Texas.

A Cohesive Brand

fastmedinfobox copyBohannon joined FastMed six years ago as the company’s president and became the CEO in June 2015. Under his leadership, FastMed has grown from nine to 106 clinics and from 75 to 1,500 employees, treating more than one million patients annually. “I had looked around at multiple healthcare opportunities and really believed in the urgent care sector. I saw an opportunity to positively impact people’s lives by providing quality, affordable healthcare,” he says. “Six years ago, I recognized the opportunity to build the first truly national urgent care operator.”

As the company continues to grow organically and through acquisitions, FastMed never falters from its mission to positively impact the lives of its patients and families. “That’s the essence of our culture,” Bohannon says.

FastMed credits its vertical integration for its ability to achieve its mission daily while expanding rapidly. “We are the only cohesive brand and operation in the industry that has made acquisitions,” Bohannon attests. “It all goes back to patient care. We have one brand, one method of patient care and one way of managing our business to adhere to Joint Commission standards.”

Every clinic looks the same down to a level of granularity, including the paint color on the walls, the position of the chair rails and the uniforms that FastMed’s clinicians wear. “If you walk into a FastMed in North Carolina it’s the same as a facility in Texas,” Bohannon adds. “That’s very important to us as we continue to develop a cohesive and fully integrated brand.”

Hiring the Best

“The way we are able to grow that quickly and ensure we are building a great business is by being rigorous in how we hire,” Bohannon says. “We hire the best people in the industry – they love what they do and they live the FastMed mission.”

The biggest challenge to rapid growth is ensuring FastMed remains highly selective in the hiring process and brings on board only the best people who elevate the quality of the organization. FastMed finds new talent through the personal and professional networks of its team members and due to the growing recognition of the brand. “There is a greater awareness of our brand and the byproduct of this dynamic is that we receive significant inbound interest from great people,” Bohannon adds. “We have high quality people joining our business every week, which is very exciting.”

FastMed’s has built a culture of excellence and enthusiasm around healthcare and the business it is building, which is what Bohannon says retains such a talented team. “Ultimately, our product helps people when they need us, when they are sick,” he adds. “The larger we grow and the bigger our business becomes, the more people we can positively impact.”

Bohannon describes his management style as “oriented toward building the best possible team of people, and ensuring a collaborative culture around building a great business.” “I work hard to find the smartest, most talented and highly motivated individuals to fill every key role within the organization,” he adds. “I believe by building the best team, we will continue to develop the best organization in the urgent care industry.”

FastMed encourages collaboration among key team members who include the executive staff, clinicians and staff members from each state and discipline. Team members are also empowered to make decisions that will positively impact the business.

Moving forward, FastMed continues to have its sights set on growth and is evaluating several new markets with plans to enter its fourth market this year. Once a new site is selected, a clinic can be open within 90 days thanks to FastMed’s demonstrated and repeatable new clinic development process. “The company has opened every clinic on time and under budget,” Bohannon says.

“We remain intently focused on building a great business and ensuring the provision of the best possible patient care for our patients,” he adds. “We will build the organization rapidly and we will enter new states as we continue to grow.” mt

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