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Four Seasons Heating and Air Conditioning owner Dave Musial recently went through a harrowing experience. Needing someone to fix his washing machine, a repairman from the manufacturer came to his house. The repairman arrived late, didn’t wear protective booties over his boots and dropped his toolbox directly onto Musial’s wood floor. Perhaps worst of all, the manufacturer never made a follow-up call after the repair to ask Musial if there were any problems. The incident served to solidify in Musial’s mind why Four Seasons’ emphasis on customer service is so important.

Concierges, guest service associates, marina and camp ground owners do all they can to ensure members of the traveling and vacationing public remain comfortable. Technology also can play a role, and when someone is relaxing in an RV or boat, traveling down the highway, or enjoying luxury hotel accommodations, Dometic is there, providing the equipment that makes their leisure comfortable.

Boredom and routine usually are not part of the day for Comtech AeroAstro’s aerospace and mechanical engineers as they build satellites over two- and three-year timeframes. But that doesn’t mean they aren’t working to standardize components and systems that are common to satellites. One of these is called the Star Tracker, and it does just that – it guides satellites by comparing photos of the stars the satellites take with the star maps in its memory to determine proper positioning of the satellites.

ABC Aluminum Solutions is a multi-national company whose principal business is the extrusion, anodizing, painting and coating, and fabrication of aluminum. Today, under the ownership of the Kuri family, ABC is the perfect and rare example of a business that is in the right place at the right time.

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